Our Returns Policy
We always try to make sure that every product on our site reaches our customers in the best possible condition and is of the high standard of quality on which we pride ourselves. However, we know that sometimes things go wrong, and sometimes mistakes are made. That is why we offer a 14 day returns policy, and so if you are not fully satisfied with your purchase, email us at [email protected], and we will arrange a full refund upon receipt of any returned item that is sent back for any qualifying reason within 14 days of the purchase. We will also cover the cost of returns shipping in certain cases.
What Our Policy Covers
We will offer free returns and a full refund for purchases where the item has not been delivered in perfect condition, as well as in situations where the purchased item is seen to experience significant wear within the 14 day period. This only applies to products within the Practical category, and will only cover wear and tear that arises after regular and expected use of the product. We will provide a full refund and cover the cost of shipping in each of these cases.
If a purchase is made and you then change your mind and decide that you no longer want that product, we will provide a full refund if such a decision is made within 14 days of the date of the purchase, but we will not cover the return shipping costs.